Financial aid office
Financial aid office
Decides your aid package and reads your FAFSA.
- Your aid offer and what is in it
- Verification and missing documents
- A review when your circumstances change
Who to ask
The offices that make the decisions
StudentReach explains; campus offices decide. Each lesson ends by naming one of these six. Office names vary from school to school, so look for the job each one does.
Bursar
Bursar or student accounts
Bills tuition and fees and sends refunds.
- Your bill and its due dates
- Payment plans across a term
- When a refund is sent and how
Scholarship office
Scholarship office
Runs the school's own awards and logs outside ones.
- Awards the school gives from its own funds
- Reporting an outside scholarship
- Renewal rules for an award you hold
Career center
Career center
Helps with campus jobs, internships and resumes.
- Campus job listings, including work-study
- Reading an internship offer
- A first resume and interview practice
Registrar
Registrar
Keeps your enrollment and academic record.
- Your enrollment status each term
- Proof of enrollment for a lender or an employer
- Dropping or adding a class
Dean of students
Dean of students
Often holds emergency funds and short-term help.
- Emergency grants or short-term loans
- Help when a crisis affects your classes
- Food pantries and basic-needs support
What each office handles
With the papers to bring and the courses that point you there.
Financial aid office
Decides your aid package and reads your FAFSA.
Ask it about
- Your aid offer and what is in it
- Verification and missing documents
- A review when your circumstances change
- Accepting or reducing a loan
Bring with you
Your FAFSA Submission Summary, your offer and any letters the office sent you.
Courses that send you here
Bursar or student accounts
Bills tuition and fees and sends refunds.
Ask it about
- Your bill and its due dates
- Payment plans across a term
- When a refund is sent and how
- Holds on your account
Bring with you
Your student ID number and the latest statement from your account.
Courses that send you here
Scholarship office
Runs the school's own awards and logs outside ones.
Ask it about
- Awards the school gives from its own funds
- Reporting an outside scholarship
- Renewal rules for an award you hold
- Departmental awards in your major
Bring with you
The award letter and the conditions that came with it.
Courses that send you here
Career center
Helps with campus jobs, internships and resumes.
Ask it about
- Campus job listings, including work-study
- Reading an internship offer
- A first resume and interview practice
- Questions about a job offer
Bring with you
Your class schedule and the hours you can work each week.
Courses that send you here
Registrar
Keeps your enrollment and academic record.
Ask it about
- Your enrollment status each term
- Proof of enrollment for a lender or an employer
- Dropping or adding a class
- Transcripts for a scholarship application
Bring with you
Your student ID number and the term you are asking about.
Courses that send you here
Dean of students
Often holds emergency funds and short-term help.
Ask it about
- Emergency grants or short-term loans
- Help when a crisis affects your classes
- Food pantries and basic-needs support
- Finding the right office for a hard question
Bring with you
A short note of what happened and what you need now.
Courses that send you here
Not sure which desk?
Write to StudentReach with the question and the school you attend, and a person will point you to the right office.
Replies by email within one working day.
